B1 · LAB 4
The Repeat Caller · Microsoft Entra ID
← Microsoft IT Support
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INC-01042 Priya Nair is locked out again. This is her third password reset request this month. Reset her password so she can work today, but fix the underlying tenant configuration so she stops calling the helpdesk for this. PRIORITY: MEDIUM
Task 1 of 3
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admin centre
Identity
Protection

Users

All users — BlockShell Academy
Display nameUser principal nameDepartmentJob title
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Lab 4 Complete
The Repeat Caller · Microsoft Entra ID
You gave Priya access immediately, but more importantly, you updated the tenant configuration to break the cycle of password reset tickets permanently.
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Reset password and forced a change on sign-in
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Expanded SSPR from IT Support to All Staff
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Enforced registration data gathering on sign-in
Scenario