B1 · LAB 3
New Phone, No Access · Microsoft Entra ID
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INC-00892 Jamie Reyes dropped their phone in a lake. They have a new device but cannot sign in to any Microsoft 365 services because Microsoft Authenticator is still pinging the dead phone. Need this cleared so they can set up the new device. PRIORITY: HIGH
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Lab 3 Complete
New Phone, No Access · Microsoft Entra ID
You successfully diagnosed the MFA block, issued a bypass pass, cleaned up the orphaned hardware, and secured the account.
Investigated logs and revoked dead sessions
Issued a Temporary Access Pass (TAP)
Deleted the orphaned Authenticator registration
Required MFA re-registration
Scenario