1. GRANT OF LICENSE & PERMITTED USE

1.1 Limited License

Subject to these Terms, BLOCKSHELL® grants you a personal, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Software solely for personal, non-commercial, educational purposes.

1.2 Permitted Use Defined

"Permitted Use" is strictly limited to:

• Interactive learning and practice of IT concepts, workflows, and procedures in simulated, offline educational contexts
• Visually generating and drafting scripts, configurations, or documentation for learning, study, and practice in non-production environments
• Personal skill development and professional training in a controlled educational setting

The Software provides educational tools and simulation environments for training purposes only. It does not connect to live production systems, execute commands on operational infrastructure, or perform automated actions on real environments unless explicitly stated otherwise. Any generated outputs are for educational review and study only.

1.3 Acknowledgment of Purpose

You acknowledge the Software is an educational training tool only. It is not a production deployment platform, automation solution, live system management tool, or certified operational system. Any knowledge, scripts, procedures, or workflows learned or generated must be manually reviewed, understood, adapted, and tested by you in appropriate non-production environments before any real-world application.

2. PROHIBITED USES

You expressly agree NOT to:

• Use the Software for any commercial, business, institutional, or governmental purpose without obtaining appropriate commercial licensing from BLOCKSHELL®
• Use the Software, its simulations, or its generated outputs in any production environment or on any live operational system without proper validation and approval processes
• Claim that the Software's outputs, simulations, or generated materials are ready-to-use, certified, production-ready, or endorsed for operational deployment
• Modify, reverse engineer, decompile, disassemble, or create derivative works of the Software
• Redistribute, resell, sublicense, lease, rent, or otherwise transfer the Software to any third party
• Remove, alter, obscure, or disable any proprietary notices, copyright information, branding, trademarks, or licence enforcement mechanisms
• Use the Software in any way that violates applicable laws, regulations, or third-party intellectual property rights
• Share, distribute, or make available your licensed copy of the Software to other users or organisations

3. DISCLAIMER OF WARRANTIES

BLOCKSHELL® EXPLICITLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, including but not limited to the implied warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, and COMPLETENESS.

BLOCKSHELL® makes no warranty that:

• Generated scripts, configurations, or outputs are functional, secure, optimal, or appropriate for any specific environment
• Simulations accurately reflect all real-world scenarios, edge cases, or production complexities
• The Software will meet your specific requirements or operate without interruption or error
• Any errors, bugs, or defects in the Software will be corrected
• Coaching sessions will result in employment, career advancement, certification success, or any other specific personal or professional outcome

NO ADVICE, INFORMATION, OR STATEMENT PROVIDED BY BLOCKSHELL® — whether oral, written, or delivered through a coaching session — shall create any warranty not expressly stated in these Terms.

4. LIMITATION OF LIABILITY & LIABILITY CAP

4.1 Exclusion of Damages

• Loss of data, system corruption, security breaches, or unauthorised access
• Financial losses, lost profits, business interruption, or loss of business opportunities
• Damages arising from the use, misuse, execution, or deployment of any script, configuration, or procedure generated by or learned from the Software
• Damages arising from the application of training concepts, simulated procedures, or learned workflows in real-world or production environments
• Any damage caused by reliance on coaching advice, guidance, or recommendations
• Failure to secure employment or achieve career or professional goals following coaching
• System downtime, service interruptions, or infrastructure failures resulting from Software use

4.2 Liability Cap

5. USER RESPONSIBILITIES & INDEMNIFICATION

5.1 Your Responsibility

You are solely and exclusively responsible for:

• Using the Software strictly within the Permitted Use defined in Section 1 of these Terms
• Manually reviewing, understanding, analysing, and validating any script, configuration, procedure, or workflow generated by or learned from the Software before any form of testing, deployment, or operational use
• Adapting and modifying learned concepts appropriately to your specific organisational context
• Testing and validating any scripts or configurations only in safe, isolated, non-production environments
• Ensuring all real-world applications of learned knowledge comply with applicable laws, regulations, industry standards, and organisational policies
• Maintaining appropriate backups and rollback procedures before applying any learned techniques to operational systems

5.2 Indemnification

You agree to DEFEND, INDEMNIFY, AND HOLD HARMLESS BLOCKSHELL® and its directors, officers, employees, agents, contractors, licensors, affiliates, successors, and assigns from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your breach or violation of any provision of these Terms
• Your use, misuse, execution, or deployment of any script, configuration, or procedure generated by or learned from the Software
• Your failure to properly review, validate, test, or adapt generated materials or learned procedures before operational use
• Your violation of any applicable laws, regulations, or third-party rights in connection with your use of the Software or Services
• Any claims by third parties arising from your use of the Software or application of learned knowledge

6. IT CAREER COACHING SERVICES

6.1 Nature of Coaching Services

BLOCKSHELL® offers one-to-one IT career coaching sessions to individuals seeking to enter or progress within the IT industry ("Coaching Services"). Coaching is provided for general career guidance and educational purposes only.

Coaching does not constitute, and must not be relied upon as, professional legal, financial, psychological, or therapeutic advice. If you require advice in any of those areas, you should consult a suitably qualified professional.

6.2 Booking

BLOCKSHELL® offers two types of coaching engagement, each with its own booking and payment process:

• Free 15-minute discovery call: Booked directly via Zoho Bookings at no charge. No payment is required. Subject to availability.
• Paid 30-minute coaching session: Requested by the client via email or direct contact. A PayPal payment link is issued by BLOCKSHELL® upon request. The session is scheduled once payment has been confirmed.

By completing a booking or making payment, you agree to these Terms and any scheduling conditions communicated at the time of booking.

6.3 Payment

Payment for paid 30-minute coaching sessions is processed via PayPal using a direct payment link issued by BLOCKSHELL®. BLOCKSHELL® does not store or process payment card details directly.

• Full payment is required before a paid session is confirmed and scheduled.
• Sessions will not be confirmed until payment has been received and verified.
• Prices are stated in GBP and are inclusive of any applicable taxes unless otherwise stated.
• Subscription-based digital products (such as networking lab access) are purchased separately via Payhip, which processes payment through Stripe. Payhip's and Stripe's terms and privacy policies apply to those transactions.

6.4 Cancellation & Rescheduling

We understand that plans change. The following policy applies to all coaching sessions:

• Cancellations or reschedule requests made at least 24 hours before the scheduled session start time: you may reschedule at no charge by contacting support@blockshell.app.
• Cancellations made less than 24 hours before the session start time: the session fee is non-refundable. Where possible, BLOCKSHELL® will attempt to offer a reschedule at its sole discretion.
• If BLOCKSHELL® needs to cancel or reschedule a session, you will be notified as soon as reasonably practicable and offered an alternative time or a full refund of the session fee.
• No-shows (failure to attend without prior notice) will be treated as a late cancellation and the session fee will be forfeited.

6.5 Conduct & Session Format

Sessions are conducted via video call using the platform confirmed at booking. You are responsible for ensuring you have a suitable internet connection, device, and environment for the session.

BLOCKSHELL® reserves the right to end a session early and refuse future bookings if a client behaves in an abusive, threatening, or inappropriate manner during a session.

6.6 Confidentiality

BLOCKSHELL® will treat information you share during coaching sessions as confidential and will not disclose it to third parties except where required by law. You agree not to record coaching sessions without the prior written consent of BLOCKSHELL®.

6.7 No Guarantee of Outcomes

6.8 Refunds for Coaching Services

Coaching session fees are non-refundable except where BLOCKSHELL® cancels the session (Section 6.4) or where required by applicable UK consumer law. Discovery calls are free of charge and therefore non-refundable by nature.

7. INTELLECTUAL PROPERTY & TRADEMARKS

7.1 Ownership

The Software, including all copies, modifications, enhancements, derivative works, and all intellectual property rights therein, are and shall remain the exclusive property of BLOCKSHELL®. These Terms do not transfer any ownership rights to you.

7.2 BLOCKSHELL® Trademark

BLOCKSHELL® is a registered trademark in the United Kingdom. You are granted no right, licence, title, or interest in the BLOCKSHELL® trademark, name, logo, or any other BLOCKSHELL® branding elements. Any unauthorised use of BLOCKSHELL® trademarks is strictly prohibited.

7.3 No Affiliation

BLOCKSHELL® Software products are independent educational tools. Unless explicitly stated otherwise, they are not affiliated with, endorsed by, sponsored by, or certified by Microsoft Corporation, Amazon Web Services, Google LLC, Red Hat Inc., or any other third-party technology vendors or certification bodies.

7.4 Third-Party Trademarks

Microsoft®, Windows®, PowerShell, Active Directory®, Azure®, Entra®, Exchange®, Office 365, and other Microsoft product names are trademarks or registered trademarks of Microsoft Corporation. AWS® and Amazon Web Services are trademarks of Amazon.com, Inc. Google Cloud® and Workspace® are trademarks of Google LLC. Red Hat® and RHEL® are trademarks of Red Hat, Inc. All other trademarks referenced in BLOCKSHELL® products are the property of their respective owners and are used solely for educational and identification purposes.

7.5 Generated Content

While you retain ownership of specific content you create using the Software (such as custom scripts or configurations you author), BLOCKSHELL® retains all rights to the Software itself, its underlying technology, methodologies, algorithms, user interface, and any templates or frameworks provided by the Software.

8. DATA PRIVACY & INFORMATION COLLECTION

8.1 Software Products

BLOCKSHELL® educational software products are designed to operate locally on your device and do not collect, transmit, or store personal information or usage data on BLOCKSHELL® servers unless explicitly stated in product-specific privacy documentation.

8.2 Coaching Services

When booking coaching sessions, your name and email address will be processed by Zoho Bookings (discovery calls) and PayPal (paid sessions) in accordance with their respective privacy policies. Subscription product purchases are processed by Payhip and Stripe. BLOCKSHELL® will use your contact details solely to communicate about your session. Please refer to the BLOCKSHELL® Privacy Policy at www.blockshell.app/privacy-policy.html for full details.

8.3 User Responsibility

You are solely responsible for ensuring that your use of the Software and Services complies with applicable data protection laws and regulations (including UK GDPR) and your organisation's data handling policies.

9. UPDATES & MODIFICATIONS

9.1 Software Updates

BLOCKSHELL® may, at its sole discretion, provide updates, patches, enhancements, or new versions of the Software. BLOCKSHELL® has no obligation to provide updates and may discontinue support for older versions at any time.

9.2 Terms Updates

BLOCKSHELL® reserves the right to modify, amend, or update these Terms at any time. Updated Terms will be effective upon posting or notification. Your continued use of the Software or Services after such modifications constitutes your acceptance of the revised Terms.

10. TERMINATION

10.1 Termination by User

You may terminate this licence at any time by permanently deleting all copies of the Software in your possession or control.

10.2 Termination by BLOCKSHELL®

BLOCKSHELL® may terminate this licence and/or your access to Coaching Services immediately if you breach any provision of these Terms. Upon termination, you must immediately cease all use of the Software and permanently delete all copies.

10.3 Effect of Termination

Upon termination, all rights granted to you under these Terms immediately cease. Sections 3, 4, 5, 6.7, 7, 8, 11, and 12 shall survive termination.

11. GENERAL PROVISIONS

11.1 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

11.2 Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Software or Services shall be resolved by final and binding arbitration in London, England, under the rules of a recognised arbitration body. The arbitrator's decision shall be final and binding. YOU EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

11.3 Entire Agreement

These Terms constitute the entire agreement between you and BLOCKSHELL® concerning the Software and Services and supersede all prior or contemporaneous communications, agreements, and arrangements, whether oral or written.

11.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall continue in full force and effect.

11.5 Waiver

No waiver of any provision of these Terms shall constitute a waiver of any other provision. No waiver shall be binding unless executed in writing by BLOCKSHELL®.

11.6 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent from BLOCKSHELL®. BLOCKSHELL® may assign these Terms in its sole discretion without restriction.

11.7 Export Compliance

You agree to comply with all applicable export laws, restrictions, and regulations and shall not export or re-export the Software in violation of such laws.

11.8 Contact Information

For questions, concerns, or notices regarding these Terms or the Software and Services, contact:

BLOCKSHELL®
Email: support@blockshell.app
Website: www.blockshell.app

12. DIGITAL CONTENT, DOWNLOADS & REFUND POLICY

12.1 Digital Content Classification

BLOCKSHELL® Software products constitute digital content within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. All BLOCKSHELL® Software products are delivered electronically and are not supplied on any physical medium.

12.2 Immediate Access & Download

Upon purchase, you are granted immediate access to download the Software. Downloading, installing, extracting, or otherwise accessing the Software constitutes commencement of digital content delivery.

12.3 Waiver of Statutory Right to Cancel

By purchasing and downloading the Software, you expressly acknowledge and agree that:

• The supply of the digital content begins immediately upon download
• You expressly consent to the immediate supply of the digital content
• You acknowledge that you will lose your statutory right to cancel the contract once the download or access to the Software has begun

12.4 No Refunds After Download

Due to the nature of digital content, all sales are final once the Software has been downloaded or accessed. No refunds, exchanges, or cancellations will be provided after download, except as expressly required by applicable law.

12.5 Defective or Non-Functional Digital Content

Nothing in these Terms affects your statutory rights under UK consumer law in relation to defective digital content. If the Software is proven to be defective or materially non-functional at the point of delivery, BLOCKSHELL® may, at its sole discretion and in accordance with applicable law, provide a repair, replacement, or partial or full refund.

12.6 Chargebacks & Payment Disputes

Unauthorised chargebacks or payment disputes raised after download may be treated as a breach of these Terms. BLOCKSHELL® reserves the right to contest chargebacks and to suspend or terminate access to Software and future services where abuse is detected.

13. ACKNOWLEDGMENT & ACCEPTANCE

1. Have read these Terms in their entirety
2. Understand all provisions, including the limitations of liability and warranty disclaimers
3. Agree to be legally bound by all Terms and conditions herein
4. Specifically acknowledge and accept:
   • The "AS IS" and "AS AVAILABLE" nature of the Software and Services
   • The exclusion and limitation of BLOCKSHELL® liability as set forth in Section 4
   • Your sole responsibility for validating and testing all outputs before operational use
   • The educational and guidance-only purpose of the Software and Coaching Services
   • The no-guarantee of coaching outcomes as set forth in Section 6.7
   • The mandatory arbitration clause and waiver of jury trial rights
   • All disclaimers of warranties as set forth in Section 3
   • That by downloading the Software, you have received the product and your right to cancel under the Consumer Contracts Regulations 2013 is expressly waived